Privacy policy

Effective date: October 2025

Company: BNB Czech s.r.o., registered in the Czech Republic

Website: www.bnbczech.cz

Email: info@bnbczech.cz

1. Introduction

BNB Czech s.r.o. (“BNB Czech”, “we”, “us”, “our”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains what information we collect, how we use it, and your rights under the EU General Data Protection Regulation (GDPR).

By using our website or submitting a booking request, you agree to this Privacy Policy.

2. Data We Collect

We may collect and process the following categories of personal data:

Identification and contact data – your name, email address, phone number, billing address.

Booking information – dates of stay, number of guests, payment details (only via secured payment providers).

Technical data – IP address, browser type, device information, pages visited, time and date of access.

Communication data – messages sent through contact forms or email.

Cookies and analytics data – to enhance user experience and analyze traffic patterns.

We do not collect special categories of personal data (such as health or religion).

3. Purpose and Legal Basis for Processing

We process personal data for the following purposes:

to handle booking requests and provide accommodation services (Article 6(1)(b) GDPR);

to fulfil our legal obligations arising from accounting and tax laws (Article 6(1)(c));

to communicate with you and respond to your inquiries (Article 6(1)(b));

to improve our website and services (legitimate interest – Article 6(1)(f));

to send service-related updates and important notifications.

We do not sell personal data to third parties.

4. Data Retention

Personal data is retained only for the necessary period:

booking records and invoices for 5 years (to meet accounting obligations),

communication data for up to 12 months,

cookies according to your browser settings.

5. Data Sharing

We may share your data only with:

payment gateways and banks (for processing payments);

cleaning or maintenance partners (if needed to provide your booked service);

legal or tax authorities if required by law.

All partners are bound by confidentiality and data protection obligations.

6. Your Rights Under GDPR

You have the right to:

access your personal data;

request rectification or deletion;

restrict or object to processing;

receive a copy of your data (data portability);

withdraw consent at any time.

To exercise these rights, contact us at info@bnbczech.cz.

We will respond within 30 days.

7. Security

We use secure servers, encrypted connections (SSL), and limited access to protect your personal data.

8. Cookies

We use cookies to ensure the best website experience. You can disable cookies in your browser settings. See our Cookie Policy for details.

9. International Transfers

We store all data on servers located within the European Union (EU).

10. Contact

BNB Czech s.r.o.

Registered office: Prague, Czech Republic

Email: info@bnbczech.cz

Website: www.bnbczech.cz

Note: The Czech version of this document is available upon request and is the legally binding version for purposes of Czech jurisdiction.